See what our customers have to say about our products and services!
February 22, 2014
I just wanted to tell you that the scooter I rented this last week at the Polynesian Resort in Walt Disney World, was the nicest scooter I have ever driven. I have bad arthritis and the handle controls were easy to the touch, to press. This made an exceptional difference in driving the ECV.
I would use your services and this brand of scooter again. It was so nice to be able to have this scooter at the resort upon my arrival and leave it there when I left.
November 24, 2013
Dear Buena Vista Scooter Rentals:
I recently rented a scooter while I was at Disneyworld. The scooter was available at the resort when we arrived. I used it for 7 days and was completely satisfied. The unit stayed fully charged in the parks. It was very easy to steer. In fact, I could turn around in an elevator. This scooter was a lifesaver as I have a bad back and would never have been able to walk long distances. Thank you for a great product and great service.
November 24, 2013
We borrowed a scooter from a family member but didn't think to check the battery. Little did we know that the battery was four years old and would only hold a charge for a few hours. We were in Magic Kingdom on a Sunday afternoon wondering what to do with a dead scooter. We called many companies and reached many voicemails. Finally, Buena Vista Scooter Rentals offered us some hope. Not only were they opened on a Sunday, but they had the battery we needed available for purchase. Peter and Bryce were very kind and helpful. I am so glad that we will be bale to go back out to the park today. Thank you Buena Vista Scooter Rentals!
Ehren and Jon Malone.
September 23, 2013
I just rented and ECV from you in Florida,
I just wanted to let you know that I was VERY happy with the scooter you gave me and your service. The scooter was waiting for me when we arrived and it was exactly like you said it would be. I am a very large woman and I have a respiratory disorder. I have rented an ECV on many occasions and I always tell them I am large and my restrictions. I have often received an ECV that is not built for my size and weight. Your ECV was perfect. It handled my size and didn't lose power going up inclines. I truly appreciate your great service and great product. I will definitely use you again!
September 20, 2013
Dear Staff at Buena Vista,
For a long time, since a diagnosis of MS, I've found my mobility slowly declining. I've rented scooters from various companies, including yours since 2007. I thought about purchasing a product, but never found one I absolutely loved enough to purchase. Liked it enough to rent, but never buy. Last week, your website advertised used scooters for sale. I figured if the price was right, I'd find something I could live with. I wanted to purchase from your company since my main reason for wanting a scooter was to handle the theme parks and I knew all of your scooters performed beautifully for guests in the park and was confident any purchase wouldn't let me down.
Tim was very nice to work with. It took us a bit to get in touch with each other, but once we did, the communication was excellent. I told Tim what my budget was and what my needs were. In about one hour, I had pictures texted to my phone of the scooter he could sell me that met my needs and budget. We agreed to the purchase, I provided my credit card, and he even agreed to have it delivered to the Disney Resort of my choice since I was coming in for the weekend.
I love my scooter. In fact, I love it so much that I was sad to part with it during a requested maintenance, but Buena Vista gave me a courtesy rental and my day went uninterrupted. They picked it up and had it back in the same day.
If you're considering renting or buying a cup holder, do it! Tim sold me one at my request and I can't tell you how great it was. It fits the mugs for the resorts with no problem. Even my husband loves the scooter and he loves it so much we are considering the purchase of a second and if we do, it will be from Buena Vista!
Definitely rent or buy from this company. They won't let you down!
Maria Anne Madonna
June 18, 2013
Oh to be young again!
As inevitable as growing old may be I enjoy attempting to refute the laws of life and doing all I can to defy the physical limits my body tries to enforce. I walk daily, jog ocaasionally, and always make sure I take the stairs as opposed to an elevator or escalator. It gives me confidence, makes me feel healthier and does wonders for my rear-end ;) Although I strive to live physical, the one time a year I do give in to my body's urges is our annual trip to Walt Disney World. We have been taking our grandkids to "the happiest place on earth" since they were 3 and 5. They are now 12 and 14 and are much more capable of lasting a FULL day in the parks then they were in the beginning. Although I refuse to feel 67 I'm no dumb-dumb, I know for sure I can't maneuver the parks like I'm 14. Walt (The older half) and I have been renting scooters for the last 5 years of our trips. 3 times with other companies and the last two with Buena Vista. Looks like Buena Vista is NOT going to be able to get rid of us!
What a great place to do business. We have read the testimonials on the website and agree with them all. We even did a little further research on You all and read some "not-so" flattering comments, however, one thing you tend to understand with 67 years of experience is you CAN NOT please everyone ALL THE TIME.......and, lets face it, most of the people renting the scooters are like us, on the "seasoned" side of the age bracket.....and, unfortunately so, most of them are a tad bit cranky! good luck trying to please those yahoos! You guys are a fantastic company, with fantastic service, and a fantastic reputation. Keep up the good work! And thanks for the comfortable scooters, the nice soft seat helps keep my back side rested for the rest of the years workouts!
May 22, 2013
Thanks for the scooter. It was such a pleasure to have and an ease to use. Got to cruise around the parks with my portable fan attached to the handle and a drink in my hand. COuldnt have experienced it any better. Thank you!
William M. Brooklyn
December 28, 2012
We rented a scooter for my dad for our recent trip to Walt Disney World, and the service from Buena Vista Scooters was excellent. It was waiting for us when we arrived and ready to go. Half way through the trip we rented another one, and it was waiting for us at the resort in less than a couple of hours. We will definitely be using the company again for our return trip to Disney in 2013.
December 17, 2012
Just want to thank you for the wheelchair I rented from November 25th to December 8th at the Clarion Hotel at Lake Buena Vista. This helped my mother to spend two fabulous weeks of vacation in Florida. Thanks. Happy Holidays.
December 17, 2012
To all of you at Buena Vista Scooters:
I recently rented a scooter from you while visiting Walt Disney World. You guys are the best. We had a problem with our scooter not holding a charge and you sent over a replacement to our Resort within twenty minutes. Your employees were so considerate and apologetic for our problem. It was a pleasure doing business with you. And in the long run, it turned out that the problem was NOT with the scooter, but that the recepticle we plugged into to charge the battery was not working!!! We found that out after the scooter exchange was made. Sorry for the trouble, but you did a wonderful job taking care of us. We were very pleased with your outstanding service. If any one ask, we would recommend you as a vendor. Thank you for making our trip great.
November 28, 2012
I just rented a scooter from you all. And when I say just rented I mean I just got off the phone with the your employee. I havent even recieved my rental yet but wanted to comment on the service. The gal I spoke with was probably one of the most polite and helpful people i think I have ever been helped by. She walked me through every part of my rental and said I would have my scooter with-in the hour. Last minute service, during the holidays, is usually a pain. It has been with Disney so far, but customer service MAKES the experience. I think your employee should be commended for how she speaks and helps the customer. Thanks for the comfort I now have with your company.
September 13, 2012
I must say, for a guy with ZERO experience in the department of scooters you folks got me what I needed and for that I couldn't be happier. We had my mom and dad fly in with us so they could enjoy the parks with their grandkids. They know absolutely nothing about these either, but with the walking involved with the parks we just couldn't risk it. interupting 6 kids while visiting Magic Kingdom was something I wanted, AT ALL COST, to avoid.........And yes I did say SIX kids!
You guys really did help to make the trip the absolute best it possibly could have been. The parents were only going to do Magic Kingdom with us but having the scooters made it possible to do them all. Thanks again I really appreciate how great your company was.
September 1, 2012
Thank you for the help! much needed and even more appreciated!!
August 1, 2012
We would like to thank you and let you know how much we enjoyed using your motorized chairs. They were among the best we ever rented. They held a full charge all day long and were very easy to maneuver. You can be sure we will call on you the next time we come to Florida.
John + Carol Berry
John & Carol Berry
June 16, 2012
So many nice things have been said about Buena Vista on this testimonials page. I must admit I agree with them all. They were so very helpful with the three scooters we rented for our trip. All the scooters were waiting at Pop Century for us when we arrived. They were nice looking scooters and were very good for our needs. I am not sure when we will be able to make the trip to Disney again, but when we do we would rent from Buena Vista again and again. Very good folks!
June 2, 2012
Thanks to the Buena Vista people for helping us out at Grand Floridian. Wheel chair helped a great deal. Second time we rented from you. First time we got a scooter but this trip was much shorter the chair did the trick.
May 5, 2012
Superior. Superb. Super Super Super. Enough said. You folks were fantastic, thank you for helping to make our trip aGREAT trip!
April 30, 2012
Good Job Buena Vista Scooters.
You helped, yet again, to make another grumpy old man a happy camper. Had the 2 G.kids with us at Fort Wild last weekend and you, having my rental there for me so early in the morning, helped to get my grand kids to the parks bright and early. Much appreciated. Thanks for the help.....My old rear needs all I can get.
April 27, 2012
I have rented a scooter from your company four times while at disney world. I had a problem with it at hollywood studios and you had someone there in less then 15 mins. I was given a new scooter and was on my way! Your company is the best. I have been stopped by people in disney several times to ask me where I got the scooter people really loved it. I have recommended you to all my friends and family who travel to florida.
April 24, 2012
Just want to let you know how pleased we were with your service. The scooter was waiting at our hotel on check-in. There was a problem with the battery while we were in Epcot and after calling about it we had a new scooter delivered to us within 15 minutes! I would certainly recommend Buena Vista Scooters to anyone who needs mobility help. Thanks again.
April 3, 2012
Had a great time at Disney, much due to the assistance of our scooters. We had two red scooters waiting for us at Saratoga Springs when we arrived. They worked out wonderfully. Thank you BUena Vista Scooter Rentals and your staff for helping us on our vacation, we will be sure to to use you all from now on. Much thanks to all! K.T.A.
March 28, 2012
Rented a Scooter and it was at my hotel when I arrived. It was clean and in good repair. It did hold a charge all day as long as it was charged all night. It was so nice having it at the hotel, and all the Disney buses were accessible, and the drivers very helpful. I did not have to worry about getting to the parks when they opened to secure my transportation and was able to use it at Downtown Disney also. I highly recommend renting from this company.
March 1, 2012
We rented a scooter from Buena Vista last year while in Disneyworld, stayed on the grounds in a resort there, and were very satistifed and happy with your company.
February 26, 2012
We've used just about all the scooter rental outfits around the Disney area in the past 10 years and I can say without question, Buena Vista is by far the best. We saw a few different scooters that looked a bit nicer then what we had but thats only because they were a little newer......few more rentals and they will pretty much match up.......What WILL NOT match up, however, is the customer service! Buena Vista had, without question, better customer service than any other company we have dealt with to date. With customer service like that you can give me a unit thats 50 years old and beat to the high heavens, as long as it works.
Every person we spoke with had superb customer service skills and great phone voices. We are Disney regulars and now Buena Vista regulars. Thanks for GREAT service, and kudos to Ann and Brendan. I'm sure there are more customer service reps at this company and I'm sure they are just as excellent in dealing with customers, these just happen to be the two we dealt with.
February 22, 2012
In the process of renting as we speak. To be honest I just picked up the scooter 10 minutes ago and wanted to thank you all now. I am writing this testimonial from my phone, which is unusual because I really don't even know how to work a computer, but my grand-daughter is walking me through this I-phone thingy. I called yesterday and this thing was here, waiting for me, today. I'm truly thankful for your services and want you all to know that if I come back to Disney, God willing, I will use you again. Thanks so much.
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