October 30, 2015
We recently visited Disney world, staying at Beach Club Villas. As we have for the past several years, we rented scooters from the stand at the Boardwalk. We rented 3 scooters from Oct 19th to Oct 24th (6 days). As the stand at the Boardwalk where we picked them up closes at 10pm and we had late dinner reservations that night, I asked if there was a way to return them later, since wed be in Epcot until after 10pm and had an early flight out the next morning before the stand at Boardwalk opened. The young gentleman at the stand asked where we were staying and told us we could drop late that night with Bell Services at the Beach Club, which we did. That was very nice and convenient for us!
Id just like to thank all involved in making our stay enjoyable (as always) and going above and beyond even our high expectations. Youve really spoiled us! For the past several years your employees at the Boardwalk stand have been the best! Thanks again. Ill be leaving a review on your website soon.
October 27, 2015
I will absolutely defend this company to the end of the earth. I've read some pretty nasty things about ALL the local scooter companies, Buena Vista included. But the proof is in the pudding people. I've used Buena Vista almost 5 times now and every time has been exceptional. Were there times where my scooter had issues, YES. But if most of you boneheads would take into consideration this companies customer service and response time you may actually see how great they really are.
One thing people tend to forget is what it is they are using......THIS STUFF IS ELECTRIC. It can malfunction, no matter how much TLC it gets. I am old AND overweight. however, I've always been overweight and NEVER used a scooter until I was OLD. I've always been FAT but never lazy!!!
A lot of the people I have seen complaining in the parks appear to be overweight and lazy. I'm sorry, you Do NOT get my sympathy. This company is HEADS above the competition and they deserve the recognition. I was stranded once, in the parks, but I recognized how friendly and considerate these people were to my situation AND how quickly they took care of the issue. NUMBER 1, NO DOUBT.
Thanks for your service!!!!
October 11, 2015
Buena Vista Scooter Rentals are absolute life savers. Thank you so much for the SPEEDY service and very friendly customer service representatives. You've got a lifer in Tammy and Otto Skoman.
Tammy and Otto
October 10, 2015
I have used one other scooter company in the past and will never use anyone but Buena Vista. They have surpassed my exception of great customer service. Not only are their representatives professional they are also efficient and dependable. Anytime I had any kind of problem they were there to walk me through it or show up and handle the problem no matter where I was including the Disney parks. Due to my husbands illness the scooter has made spending time with my family easier. and knowing that I will not have any issues with it during my stay makes it much better. Thank you Buena Vista!!!!!!
October 1, 2015
Couldn't have asked for better service!
Great equipment, exceptional customer service, and one hell of a following to boot. Not sure how many times we will be getting back to Disney but you all made the trip so much better.
Thanks again and I HOPE I will be using you again soon!
August 25, 2015
Thank you for your services.. because of the scooter I was able to enjoy a wonderful vacation with my children and grandchildren... your customer service representatives were considerate and very helpful.
June 3, 2015
Buena Vista, you are top of the line when it comes to making my vacation a very pleasant one. In the past I would walk in the parks with my husband and would ache from the pain. Now, I look forward to going to Disney. I know Buena Vista will have part in making my vacation and enjoyable one! Thank You Again
May 6, 2015
We rented our scooter from buena vista scooters while on our Disney vacation. My mom had a broken ankle. I would definitely recommend this company to anyone without hesitation. We had an issue with the chair becoming wobbly about 3 days into our trip, I called and no questions a new scooter waited for us at our resort, We also had a battery charging issue, I called and they had a scooter within a half hour to the location we were dining at. No hesitation, AWESOME CUSTOMER SERVICE!!! It was nice to know that they were accessible if there was an issue, both the scooters worked great regardless of any issues that we had. Very pleasant to speak with over the phone and hold time was very minimal under one minute. Again a new experience to us and would recommend to vacationers or anyone in need of scooter rental will keep in mind incur future trips if ever needed again. Thanks buena vista scooters for making getting around a little easier for my mom!
April 2, 2015
I have to say you are a pretty awesome place, most scooter rental places don''t rent power chairs unless you use one at home, you do I love that. I am 32 with a bad knee I cant WALK LONG DISTANCES ANY MORE. The lady that answered the phone was extremely helpful, but she helped me I have autism and I talk a lot she was nice about me talking a lot. I am thankful for that, you guys are awesome keep up the good work. Hope the power chair is as good as your service, hav not rented yet.
February 23, 2015
I used this company when we went to Disney World. Made the decision after arriving, called them, so nice, on a Sunday too boot, and they had it in the lobby of the resort. We were at. Fully charged, two business cards, a follow up call that evening, and a thank you e mail when we arrived home. This company has the customer as their number one priority.
February 13, 2015
Thank you, Buena Vista, for the absolutely fabulous job.
Each and every time we come you help to make our trip that much better.
We wish you all the absolute best......See you in JUNE!!!!!
February 2, 2015
I rented a wheel chair for my mother in law and the service was VERY VERY good. Typically I'm not easy to impress, but your phone staff,who I spoke with on several occassions because our resort location kept changing, were just the most friendly people to speak with on the phone. Everyting was delivered, as promised, and was a HUGE help to our trip.
BUENA VISTA IS MUCH RECOMMENDED TO ANYONE SCOUTING THE LOCAL COMPANIES.
January 27, 2015
I want to take this opportunity to thank you so much for the scooter you provided me in DisneyWorld for the past few days. It was a life changer for me and allowed me to participate with my grandchildren and children without any stress or problems. The scooter gave me the freedom to explore the parks with them and to keep up with their crazy schedules. Again, thank you so much. Please know how appreciative I am.
Bruce Landau (he didn't have to worry about me!)
December 23, 2014
I want to thank you very much for the wheelchair we had at the Clarion hotel. This was perfect for my mother and she spent very good vacations in Florida.
I wish you all a Merry Christmas and a Happy New Year 2015.
H lene Pietrzynski
November 1, 2014
These scooter were so great. Lasted the day, got on all the transportation and , more importantly, were waiting for us when we arrived. Not one time were we put out by these, and your service is spectacular. Great, friendly workers, and so efficient. Job Well Done!!!
RETURN RENTER FOR SURE!!!
Gerald and Josephine Reganowitz
September 26, 2014
We appreciate your service. Very much needed by my wife and I and such a big relief not having to push our knees. Thank You!!
September 13, 2014
Thank you so much for the, absolutely, vacation saving scooter. Never would have managed without it. Such a fantastic service you all provide. We appreciate you making our vacation special.
May 23, 2014
Mary Beth Dolano,
Thank you Buena Vista. Thank you so much!!
What a great service you provide. Could not have lasted the entire vacation without your fantastic scooter.
GREAT customer service, GREAT reliable equipment!!
You will be referred to all of our friends and family that visit the area.
April 11, 2014
I just wanted to thank all of you again, especially Robert, for fixing my wife's ECV today. She used it all afternoon and evening and it worked great.
Y'all went beyond most to assist a vacationer to your wonderful area when you had NO obligation to do so.
April 10, 2014
My husband & I have used Buena Vista before when visiting Disney, both of us needing scooters for mobility. This trip yesterday 4/1/14, we had scooters delivered to our Disney hotel which was done perfectly on time. We spent the afternoon at Epcot with our scooters, which we never had any issue with prior to this, when they both gave out on our way to the bus for the hotel. Having an issue walking, it was necessary to put my unit in neutral in order to get it back to the hotel. After going berserk on the young man answering the phone, he not only was extremely polite but accommodating and replacing both scooters before we arrived back at the hotel. I will not only always use this company but recommend it to anyone who needs their type of services. That behavior is what makes a company successful, BRAVO, Buena Vista Companies!
March 17, 2014
We were very pleased with our scooters and the quick service I received when the battery died in the middle of Safari Land. I would recommend you to anyone I know needing scooters in Disney etc.
March 11, 2014
We have rented from you 2 times and I love my electric scooters. Had a small problem with charging unit but you got me a replacement within 40 mins that was great. Your people are very nice and easy to talk to solving problems fast so I could enjoy my trip. Thank you and will use you next time I'm there also!
February 22, 2014
I just wanted to tell you that the scooter I rented this last week at the Polynesian Resort in Walt Disney World, was the nicest scooter I have ever driven. I have bad arthritis and the handle controls were easy to the touch, to press. This made an exceptional difference in driving the ECV.
I would use your services and this brand of scooter again. It was so nice to be able to have this scooter at the resort upon my arrival and leave it there when I left.
November 24, 2013
Dear Buena Vista Scooter Rentals:
I recently rented a scooter while I was at Disneyworld. The scooter was available at the resort when we arrived. I used it for 7 days and was completely satisfied. The unit stayed fully charged in the parks. It was very easy to steer. In fact, I could turn around in an elevator. This scooter was a lifesaver as I have a bad back and would never have been able to walk long distances. Thank you for a great product and great service.
November 24, 2013
We borrowed a scooter from a family member but didn't think to check the battery. Little did we know that the battery was four years old and would only hold a charge for a few hours. We were in Magic Kingdom on a Sunday afternoon wondering what to do with a dead scooter. We called many companies and reached many voicemails. Finally, Buena Vista Scooter Rentals offered us some hope. Not only were they opened on a Sunday, but they had the battery we needed available for purchase. Peter and Bryce were very kind and helpful. I am so glad that we will be bale to go back out to the park today. Thank you Buena Vista Scooter Rentals!
Ehren and Jon Malone.