See what our customers have to say about our products and services!
May 6, 2015
We rented our scooter from buena vista scooters while on our Disney vacation. My mom had a broken ankle. I would definitely recommend this company to anyone without hesitation. We had an issue with the chair becoming wobbly about 3 days into our trip, I called and no questions a new scooter waited for us at our resort, We also had a battery charging issue, I called and they had a scooter within a half hour to the location we were dining at. No hesitation, AWESOME CUSTOMER SERVICE!!! It was nice to know that they were accessible if there was an issue, both the scooters worked great regardless of any issues that we had. Very pleasant to speak with over the phone and hold time was very minimal under one minute. Again a new experience to us and would recommend to vacationers or anyone in need of scooter rental will keep in mind incur future trips if ever needed again. Thanks buena vista scooters for making getting around a little easier for my mom!
April 2, 2015
I have to say you are a pretty awesome place, most scooter rental places don''t rent power chairs unless you use one at home, you do I love that. I am 32 with a bad knee I cant WALK LONG DISTANCES ANY MORE. The lady that answered the phone was extremely helpful, but she helped me I have autism and I talk a lot she was nice about me talking a lot. I am thankful for that, you guys are awesome keep up the good work. Hope the power chair is as good as your service, hav not rented yet.
February 13, 2015
Thank you, Buena Vista, for the absolutely fabulous job.
Each and every time we come you help to make our trip that much better.
We wish you all the absolute best......See you in JUNE!!!!!
February 2, 2015
I rented a wheel chair for my mother in law and the service was VERY VERY good. Typically I'm not easy to impress, but your phone staff,who I spoke with on several occassions because our resort location kept changing, were just the most friendly people to speak with on the phone. Everyting was delivered, as promised, and was a HUGE help to our trip.
BUENA VISTA IS MUCH RECOMMENDED TO ANYONE SCOUTING THE LOCAL COMPANIES.
January 27, 2015
I want to take this opportunity to thank you so much for the scooter you provided me in DisneyWorld for the past few days. It was a life changer for me and allowed me to participate with my grandchildren and children without any stress or problems. The scooter gave me the freedom to explore the parks with them and to keep up with their crazy schedules. Again, thank you so much. Please know how appreciative I am.
Bruce Landau (he didn't have to worry about me!)
December 23, 2014
I want to thank you very much for the wheelchair we had at the Clarion hotel. This was perfect for my mother and she spent very good vacations in Florida.
I wish you all a Merry Christmas and a Happy New Year 2015.
H lene Pietrzynski
November 1, 2014
These scooter were so great. Lasted the day, got on all the transportation and , more importantly, were waiting for us when we arrived. Not one time were we put out by these, and your service is spectacular. Great, friendly workers, and so efficient. Job Well Done!!!
RETURN RENTER FOR SURE!!!
Gerald and Josephine Reganowitz
September 26, 2014
We appreciate your service. Very much needed by my wife and I and such a big relief not having to push our knees. Thank You!!
September 13, 2014
Thank you so much for the, absolutely, vacation saving scooter. Never would have managed without it. Such a fantastic service you all provide. We appreciate you making our vacation special.
May 23, 2014
Mary Beth Dolano,
Thank you Buena Vista. Thank you so much!!
What a great service you provide. Could not have lasted the entire vacation without your fantastic scooter.
GREAT customer service, GREAT reliable equipment!!
You will be referred to all of our friends and family that visit the area.
April 11, 2014
I just wanted to thank all of you again, especially Robert, for fixing my wife's ECV today. She used it all afternoon and evening and it worked great.
Y'all went beyond most to assist a vacationer to your wonderful area when you had NO obligation to do so.
April 10, 2014
My husband & I have used Buena Vista before when visiting Disney, both of us needing scooters for mobility. This trip yesterday 4/1/14, we had scooters delivered to our Disney hotel which was done perfectly on time. We spent the afternoon at Epcot with our scooters, which we never had any issue with prior to this, when they both gave out on our way to the bus for the hotel. Having an issue walking, it was necessary to put my unit in neutral in order to get it back to the hotel. After going berserk on the young man answering the phone, he not only was extremely polite but accommodating and replacing both scooters before we arrived back at the hotel. I will not only always use this company but recommend it to anyone who needs their type of services. That behavior is what makes a company successful, BRAVO, Buena Vista Companies!
March 17, 2014
We were very pleased with our scooters and the quick service I received when the battery died in the middle of Safari Land. I would recommend you to anyone I know needing scooters in Disney etc.
March 11, 2014
We have rented from you 2 times and I love my electric scooters. Had a small problem with charging unit but you got me a replacement within 40 mins that was great. Your people are very nice and easy to talk to solving problems fast so I could enjoy my trip. Thank you and will use you next time I'm there also!
February 22, 2014
I just wanted to tell you that the scooter I rented this last week at the Polynesian Resort in Walt Disney World, was the nicest scooter I have ever driven. I have bad arthritis and the handle controls were easy to the touch, to press. This made an exceptional difference in driving the ECV.
I would use your services and this brand of scooter again. It was so nice to be able to have this scooter at the resort upon my arrival and leave it there when I left.
November 24, 2013
Dear Buena Vista Scooter Rentals:
I recently rented a scooter while I was at Disneyworld. The scooter was available at the resort when we arrived. I used it for 7 days and was completely satisfied. The unit stayed fully charged in the parks. It was very easy to steer. In fact, I could turn around in an elevator. This scooter was a lifesaver as I have a bad back and would never have been able to walk long distances. Thank you for a great product and great service.
November 24, 2013
We borrowed a scooter from a family member but didn't think to check the battery. Little did we know that the battery was four years old and would only hold a charge for a few hours. We were in Magic Kingdom on a Sunday afternoon wondering what to do with a dead scooter. We called many companies and reached many voicemails. Finally, Buena Vista Scooter Rentals offered us some hope. Not only were they opened on a Sunday, but they had the battery we needed available for purchase. Peter and Bryce were very kind and helpful. I am so glad that we will be bale to go back out to the park today. Thank you Buena Vista Scooter Rentals!
Ehren and Jon Malone.
September 23, 2013
I just rented and ECV from you in Florida,
I just wanted to let you know that I was VERY happy with the scooter you gave me and your service. The scooter was waiting for me when we arrived and it was exactly like you said it would be. I am a very large woman and I have a respiratory disorder. I have rented an ECV on many occasions and I always tell them I am large and my restrictions. I have often received an ECV that is not built for my size and weight. Your ECV was perfect. It handled my size and didn't lose power going up inclines. I truly appreciate your great service and great product. I will definitely use you again!
September 20, 2013
Dear Staff at Buena Vista,
For a long time, since a diagnosis of MS, I've found my mobility slowly declining. I've rented scooters from various companies, including yours since 2007. I thought about purchasing a product, but never found one I absolutely loved enough to purchase. Liked it enough to rent, but never buy. Last week, your website advertised used scooters for sale. I figured if the price was right, I'd find something I could live with. I wanted to purchase from your company since my main reason for wanting a scooter was to handle the theme parks and I knew all of your scooters performed beautifully for guests in the park and was confident any purchase wouldn't let me down.
Tim was very nice to work with. It took us a bit to get in touch with each other, but once we did, the communication was excellent. I told Tim what my budget was and what my needs were. In about one hour, I had pictures texted to my phone of the scooter he could sell me that met my needs and budget. We agreed to the purchase, I provided my credit card, and he even agreed to have it delivered to the Disney Resort of my choice since I was coming in for the weekend.
I love my scooter. In fact, I love it so much that I was sad to part with it during a requested maintenance, but Buena Vista gave me a courtesy rental and my day went uninterrupted. They picked it up and had it back in the same day.
If you're considering renting or buying a cup holder, do it! Tim sold me one at my request and I can't tell you how great it was. It fits the mugs for the resorts with no problem. Even my husband loves the scooter and he loves it so much we are considering the purchase of a second and if we do, it will be from Buena Vista!
Definitely rent or buy from this company. They won't let you down!
Maria Anne Madonna
June 18, 2013
Oh to be young again!
As inevitable as growing old may be I enjoy attempting to refute the laws of life and doing all I can to defy the physical limits my body tries to enforce. I walk daily, jog ocaasionally, and always make sure I take the stairs as opposed to an elevator or escalator. It gives me confidence, makes me feel healthier and does wonders for my rear-end ;) Although I strive to live physical, the one time a year I do give in to my body's urges is our annual trip to Walt Disney World. We have been taking our grandkids to "the happiest place on earth" since they were 3 and 5. They are now 12 and 14 and are much more capable of lasting a FULL day in the parks then they were in the beginning. Although I refuse to feel 67 I'm no dumb-dumb, I know for sure I can't maneuver the parks like I'm 14. Walt (The older half) and I have been renting scooters for the last 5 years of our trips. 3 times with other companies and the last two with Buena Vista. Looks like Buena Vista is NOT going to be able to get rid of us!
What a great place to do business. We have read the testimonials on the website and agree with them all. We even did a little further research on You all and read some "not-so" flattering comments, however, one thing you tend to understand with 67 years of experience is you CAN NOT please everyone ALL THE TIME.......and, lets face it, most of the people renting the scooters are like us, on the "seasoned" side of the age bracket.....and, unfortunately so, most of them are a tad bit cranky! good luck trying to please those yahoos! You guys are a fantastic company, with fantastic service, and a fantastic reputation. Keep up the good work! And thanks for the comfortable scooters, the nice soft seat helps keep my back side rested for the rest of the years workouts!
May 22, 2013
Thanks for the scooter. It was such a pleasure to have and an ease to use. Got to cruise around the parks with my portable fan attached to the handle and a drink in my hand. COuldnt have experienced it any better. Thank you!
William M. Brooklyn
December 28, 2012
We rented a scooter for my dad for our recent trip to Walt Disney World, and the service from Buena Vista Scooters was excellent. It was waiting for us when we arrived and ready to go. Half way through the trip we rented another one, and it was waiting for us at the resort in less than a couple of hours. We will definitely be using the company again for our return trip to Disney in 2013.
December 17, 2012
Just want to thank you for the wheelchair I rented from November 25th to December 8th at the Clarion Hotel at Lake Buena Vista. This helped my mother to spend two fabulous weeks of vacation in Florida. Thanks. Happy Holidays.
December 17, 2012
To all of you at Buena Vista Scooters:
I recently rented a scooter from you while visiting Walt Disney World. You guys are the best. We had a problem with our scooter not holding a charge and you sent over a replacement to our Resort within twenty minutes. Your employees were so considerate and apologetic for our problem. It was a pleasure doing business with you. And in the long run, it turned out that the problem was NOT with the scooter, but that the recepticle we plugged into to charge the battery was not working!!! We found that out after the scooter exchange was made. Sorry for the trouble, but you did a wonderful job taking care of us. We were very pleased with your outstanding service. If any one ask, we would recommend you as a vendor. Thank you for making our trip great.
November 28, 2012
I just rented a scooter from you all. And when I say just rented I mean I just got off the phone with the your employee. I havent even recieved my rental yet but wanted to comment on the service. The gal I spoke with was probably one of the most polite and helpful people i think I have ever been helped by. She walked me through every part of my rental and said I would have my scooter with-in the hour. Last minute service, during the holidays, is usually a pain. It has been with Disney so far, but customer service MAKES the experience. I think your employee should be commended for how she speaks and helps the customer. Thanks for the comfort I now have with your company.
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